Designing user experiences that meet the FCA’s Consumer Duty

Any product operating within the financial services sector should be paying close attention to how their design decisions meet the FCA’s Consumer Duty expectations.

Recently our co-founder Tom got together with Connie Faith and Duncan Campbell of legal heavyweights Linklaters for an in-depth look at user research and how modern UX techniques  can be used by just about anybody.

They cover off…

  • Five key principles of user-centered design
  • Using research how to understand your customers better, and the methods involved
  • How UX design can help organisations meet all four of the FCA’s Consumer Duty outcomes and reduce the risk of causing foreseeable harm.

This is the latest in Linklaters’ series of podcast episodes offering cross-disciplinary perspectives on Consumer Duty implementation – keep your ears to the ground for another collaboration with Lighthouse very soon!