Understanding dark patterns and the FCA’s consumer duty
If you’re operating within the financial services sector, it’s essential that your products and services are designed with the FCA’s Consumer Duty in mind.
In a follow-up to our previous podcast with multinational law firm Linklaters, Senior UXer Dan B joins Duncan and Connie to chat about the power of dark UX patterns.
Designing user experiences that meet the FCA's Consumer Duty
Listen to our first podcast with Linklaters, where Tom discusses how user research and modern design techniques help organisations meet the Consumer Duty. 🎙
In this episode, listeners learn about five distinct types of deceptive design, and how financial services teams might spot and avoid them.
Find out the difference between a nudge and a sludge, and why awareness of cognitive behavioural biases is so embedded into the Consumer Duty.
Keep your eyes peeled for a follow up article from us on this topic – there’s so much to explore!
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