$171m+ in 2021
B2B / B2C / Internal
Established in 1966, Bank of Kigali (BK) is Rwanda’s largest and longest established commercial bank.
From traditional foundations as a bricks and mortar financial institution, the bank is now executing ambitious digital transformation plans to lead the way in Africa and beyond.
Since 2019, Lighthouse has acted as a long-term design and UX consultancy partner, adding the benefit of our product design expertise across several streams of work.
Our engagement is shaping not just modern digital products for the bank, but building a high-functioning, user-centric organisation itself.
Bringing design thinking into our world is a revolution as it’s not something that most people here have been taught. Having a partnership like this one where people understand how important design is in everything we do is really going to change our business